PRIME BAGS not only provides you with your legal right to cancel your purchase but also offers a voluntary additional right to return goods purchased from our online shop free of charge. You have the option to return goods within 45 days of delivery without having to provide any reason, as long as the goods are complete, unused, and undamaged. This offer ensures that you have ample time to inspect and evaluate your purchase to ensure that it meets your expectations.
How to return
To initiate a return, please use the return label provided by us and hand in your parcel at the designated carrier. If you do not have a return label, please contact our customer service via phone or email (info@primebags.co.uk). Please note that the timely dispatch of the goods is sufficient to meet the deadline.
Please be aware that this voluntary return policy does not apply to personalized products. However, your statutory rights, including your legal cancellation right and any product defects, remain unaffected by this policy.
Once we receive your returned item, we will process your reimbursement within 14 days. The refund will be processed using the same payment method as your initial transaction. Rest assured that you will not incur any fees as a result of the reimbursement.
Exchanges
Due to technical limitations, we regret to inform you that we cannot accept exchanges for purchased goods. However, we invite you to place a new order on primebags.co.uk to obtain the desired item. We apologize for any inconvenience this may cause and appreciate your understanding
